Legal

Last updated: February 27, 2026

Privacy Policy

1. Information We Collect

TidyBrand collects information you provide directly to us, including:

  • Email address (for account creation and report delivery)
  • Brand names and search queries you submit for analysis
  • Payment information (processed securely by Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Generate brand sentiment analysis reports
  • Send you your completed reports via email
  • Process payments and prevent fraud
  • Communicate with you about your account or reports
  • Improve our services and develop new features

3. Data Sources

Our reports aggregate publicly available data from sources including Reddit, Trustpilot, YouTube, TripAdvisor, and other public forums. We do not collect private or non-public information about brands or individuals.

4. Third-Party Services

We use trusted third-party services to operate TidyBrand:

  • Supabase - Authentication and database hosting
  • Stripe - Payment processing
  • Resend - Email delivery
  • OpenAI/Anthropic - AI-powered analysis

Each of these services has their own privacy policy governing the data they process.

5. Data Retention

We retain your reports and account information for as long as your account is active. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hitswhat@gmail.com.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

Terms of Service

1. Acceptance of Terms

By accessing or using TidyBrand, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Service Description

TidyBrand provides AI-powered brand sentiment analysis by aggregating and analyzing publicly available conversations from various online sources. Reports include sentiment scores, key themes, and strategic recommendations.

3. Pricing and Payment

Reports are priced at a flat fee (currently $7 USD). You will only be charged if we find sufficient data (30+ quality mentions) about your brand. If insufficient data is found, no charge will be made.

4. Refunds

Due to the nature of digital goods, we generally do not offer refunds once a report has been delivered. However, if you believe your report was generated in error or contains significant issues, please contact us within 7 days of purchase and we will review your case.

5. Accuracy Disclaimer

While we strive to provide accurate and useful insights, TidyBrand reports are based on publicly available data and AI analysis. We do not guarantee the accuracy, completeness, or reliability of any information in our reports. Reports should be used as one input among many in your decision-making process.

6. Acceptable Use

You agree not to:

  • Use our service for any unlawful purpose
  • Attempt to reverse-engineer or extract our proprietary algorithms
  • Resell or redistribute reports without permission
  • Submit false or misleading information
  • Attempt to overwhelm our systems with excessive requests

7. Intellectual Property

The TidyBrand service, including our analysis methodology, UI design, and branding, is our intellectual property. Reports you purchase are licensed for your personal or internal business use only.

8. Limitation of Liability

To the maximum extent permitted by law, TidyBrand shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.

9. Changes to Terms

We may update these terms from time to time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date.

10. Contact

If you have any questions about these Terms of Service, please contact us at hitswhat@gmail.com.